Installing and monitoring a security system is an effective way to keep your home, family, property, or business safe. It has been shown statistically that security systems can deter crime, however, the first thing you will want to do is thoroughly check out the Security company you’re thinking of doing business with.
Is the company you’re considering fully insured? A reputable/reliable security company will have insurance to protect all parties concerned.
Are their installers employees or contractors? Does the company utilize their own employees, or do they use contracted help? Can they tell you who will be coming out to your home or business to work on your system? If you are having a system installed, the installers will have access to your entire home and its contents, so you want to feel comfortable with that situation. Therefore, you may want to make sure the security company has their own employees and that they go through an extensive background check. Background checks should include a complete criminal history, the sex offender list, and the employee should have multiple references.
Are the company and its employees licensed? In the State of North Carolina, any person, firm, or corporation engaged in an alarm system business needs to be licensed and all service and installation technicians need to be registered.
What is the company’s response time? If you need emergency assistance, or have a question or concern about your security, you shouldn’t have to wait for a response or be delayed in managing it. You want help as soon as possible. Too address this situation, does the company give you a specific contact person and/or is there customer service available 24/7?
How does the company document any security incidents or interactions that require your attention? Be familiar with the company’s policies and practices including logs and written reports. Insurance companies usually require this when you’re working with them on an incident. You should be able to acquire copies of those reports easily and when necessary.
Last but not least – go over the fine print! How much will my security system cost? What is the length of the monitoring contract? You will naturally ask these questions but be sure to confirm installation costs vs. product costs, service costs, monitoring fees and any other associated charges. Some companies advertise low-cost package deals but charges are added on during the process. Companies may lock you into long term contracts and you must pay even if you sell your home. Be careful!
Getting the answers to these questions upfront can save you time, money and more importantly, give you and your family the peace of mind you are looking for.
If you are located here in the Raleigh NC, Apex NC or the Triangle, and looking for help analyzing and determining your security requirements, please don’t hesitate to contact us. Secur-Tek, Inc. is locally owned, and our technicians are employees. We can design and install the right system for your situation in a cost-effective, timely manner.