Part 2: Q&A Continued: Secur-Tek Owner Discusses Changing Industry

Secur-Tek opened its doors in 1990 to provide the Triangle and central NC residents with security systems and home automation. In our last post, Owner Ken Henke spoke about his business and what customers should know about home and business security. This time, we continue the conversation, which includes his thoughts on a changing industry.Ken at Home Show

What question do you most often receive from potential or current customers and what’s the answer?

The most common question I get from people who call in, usually it’s do we have a contract for the system? We have a yearly agreement. A lot of our competitors have a three or five-year agreement, but we do one year.

Secur-Tek specializes in many audio and home automation services. What got you into this?

We work with a lot of builders and they have homeowners who request low-voltage products such as central vacs, audio systems, home automation, wired or wireless networking. Those are things we are able to install so it made sense to expand those services and offer them to the builders and in turn when a homeowner calls us to install them.

Not long ago, Forbes published an article on DIY home security and how it will affect the security industry. What do you think about those systems?

It mostly affects the providers of the “free” systems. A lot of the DIY systems are wireless. Some of these DIY systems are very cheap and are going to be easy for people to hack.  We do wired systems so there’s no interference so there’s no hacking or jamming of the system.

What changes do you see happening in the security/home automation industries?

I think security systems will start becoming more and more automated. The security system we install interfaces with the automation system we install. It’s going to be more and more integrated as time goes by. As it gets less and less cost prohibitive, these homes are going to have a package that includes lighting, security, music, blinds, who knows what they’re going to include. The prices keep coming down.

The one thing that will determine where it goes is whether there is enough level of expertise in the field. The companies who offer free systems, the technicians they hire, there’s often no expertise there. As these systems get more and more involved, my fear — is the field support going to be there to do the troubleshooting and the technical work that’s required in the field?

What’s important for someone to know about your business?

What’s important to us is the relationship with our customers. Our attrition rate for our customers is very low. We want to take care of that customer for life. That’s why we install a system at a market rate with the low monthly monitoring fee. Secur-Tek, Inc.’s monitoring rate is going to stay constant and not increase once the yearly agreement is over. Our employees all work for Secur-Tek and are licensed underneath my license. We don’t have subcontractors or people that I’m not familiar with that I’m sending to my customers. We trust our employees. We can let our technicians handle it and we feel comfortable that our customers are going to be happy.

Also, we use brand name products that people recognize. Everything we use has brand name recognition where we have the support of the manufacturer behind us. We’re planning for years down the road, not just for today.

And we’re a local company. What you pay Secur-Tek, Inc. is going to stay in the local community and not sent to another company’s headquarters located out of the state.

 

Part 1 Q&A: Secur-Tek Owner Reflects on Best Security Practices

Secur-Tek opened its doors in 1990 to provide the Triangle and central NC residents with security systems and home automation. Owner Ken Henke recently spoke about his business, the industry, and what customers should know about home and business security.

You had your first security job in 1983. How did you get into security?

A security company had a job opening that was appealing to me and with my associate degree in electronics it was a good fit. I worked for this company for seven years and then I started my own business.

What do you love about your job?

I love that I’m my own boss. Working for myself and having more control over what I am providing to the customers. So if I was working for somebody [and] I didn’t agree with what was being provided to the customer, but that’s the way the employer did it, you bit your tongue and got paid. But as the owner, we have a standard we want to meet and make the customer happy and they in turn refer us to neighbors, friends and business associates.

What’s the most important security thing a homeowner can do?

Lock their doors. Go online and read about the breaks-in that occur. For example, you’ll hear about a rash of car break-ins in a neighborhood. The police find out all the car doors were unlocked. A lot of times it’s crimes of opportunity. People will walk up to a door and turn the doorknob and if it opens, they might knock on the door to make sure no-one is home, and if no-  one is home, they’re going to go in.

Installing a security system is also important because it’s more than just security. It’s smoke detectors, carbon monoxide detectors. It’s protecting your home from burning down or the death of a person who lives in your house because of carbon monoxide.

For businesses, what’s the most important security measure they can take?

In that case, a monitored security system is important. With businesses, people do break in and randomly search for things to steal whether it’s petty cash or small electronic devices. They’re going to break open doors and cabinets. It could be more of a monetary loss from the vandalism versus anything that’s been stolen from your business. How much money are you going to lose from being out of business for a day?

Are there any security challenges unique to the Triangle area?

People in North Carolina face the same crime challenges everyone does. Crime is pretty much random. All it takes is for somebody that is living a life of crime or if someone gets into a financial situation and they’re desperate or need quick cash. Neighborhoods are getting broken into now where people have said, “Oh crime doesn’t happen in our neighborhood.” One thing I would pass onto people is: some sort of crime is going to come to your neighborhood in the future. There is no way that you’re going to stop it, and it’s random. So a security system is like an insurance policy. Things happen at the wrong time. A security system is there to minimize the impact and to allow you to have peace of mind and go on with your life.

What security mistake do homeowners or business owners make most?

They buy the “free” alarm systems. The public is susceptible to the marketers, who say “I’ve got a free alarm system.” But they charge the customer more for the monthly monitoring. In the long run, you pay more for the free system than you do a purchased system. A lot of our current customers have already gone through the free system and came to Secur-Tek, Inc. to get away from it.

Click here to read Part 2

7 Ways to Tighten Your Home Security for the Holidays

Every year at this time, you’ll read stories about the increase in home burglaries while homeowners are away. Studies show that increase is not always fact. Instead, many factors affect burglaries in different communities and when they occur.

21908228_sStill, it’s smart to play it safe with home security around the holidays. After all, you may have extra valuables inside after buying all of your gifts, and you may be absent more often as you attend holiday parties or head to grandmother’s house.

According to FBI data, in 2010, there were an estimated 2.1 million burglaries in the U.S. Victims of burglary offenses suffered an estimated $4.6 billion in lost property, an average dollar loss of $2,119 each. In the Raleigh-Cary area, including Franklin, Johnston, and Wake counties, there were 628 burglaries per 100,000 residents in 2010.

Keep your holiday gifts and your home safe this season with a few simple measures:

  • Light your home. The strings of Christmas lights may bring good cheer, but they don’t keep burglars out. Mount exterior lights on your home, out of reach. These can be put on a timer or used as motion detectors. Put indoor lights on timers.
  • Burglars don’t want to spend all day trying to break in. Keep your doors and windows locked and install deadbolts on exterior doors, making it tougher to gain entry.
  • Check your doors. Your lock might be amazing, but if your door is weak, a strong kick will give a burglar easy access. Make sure your door is solid wood or has a solid wood core. You can also consider a fiberglass or metal door.
  • Trim the shrubbery. Don’t make it easy for burglars to hide behind bushes as they work to open a window. Keep the landscaping trimmed so it’s easier for a neighbor to spot the suspicious person standing outside your home.
  • Install a home alarm system. More than 90 percent of burglars say they would avoid a home with an alarm, according to the Insurance Information Institute. Effective alarms don’t just make noise, but alert emergency services. Many insurance companies offer a discount on homeowners insurance if you have an alarm.
  • Hide and lock your valuables. Once inside, a burglar doesn’t want to take too long. He or she knows to check the desk and the bedroom for important documents and jewelry. Put your important papers and expensive items in other locations and hide them well.
  • Heading out of town? Be sure to:
    • Have your mail held, or have a neighbor pick it up.
    • Schedule deliveries. Packages are at risk this time of year sitting on your front porch. Try to time deliveries so that they don’t arrive when you are out of town.
    • Leave blinds in their usual positions so it appears you are home.
    • Ask trustworthy neighbors to keep an eye on your home. Letting a few people know you are gone will help keep them on alert for something amiss.

Questions about home security? Give us a call: (919) 387-1800.

5 Technology Upgrades to Home Security

Home security has come a long way since the invention of chain link fences and guard dogs. Today, technology has made it possible to keep an eye on your home 24/7. Whether you’re looking for the latest cool tools in home security or just want an easier way to keep your home safe, here are 5 technology upgrades to consider:

  1. Door locks – Forget to lock the door? If you have an electronic door lock, it’s no problem. You can remotely lock it from anywhere. Electronic door locks work with your entire home security system. In addition to locking the door from your smartphone or tablet, electronic door locks track the history of opening and closing and can send you text message alerts if you want. You can also give visitors an access code that only works during certain times of day, making it easier to keep your home secure when working with household staff. Plus, no more digging around for your keys!
  1. Remote monitoring – Keep an eye on your home from anywhere with videos and photos of what’s going on. Home security systems now offer streaming security camera feeds, the ability to arm and disarm from anywhere, send alerts, and more.
  1. Cameras – Speaking of streaming, home security cameras are no longer for the super-rich mansion owner. Cameras are inexpensive and easy to install. If you don’t want to check the life feed, you can save it for later if you need to — a nice option if your home is burglarized or if you need to check up on working crews.
  1. Home Sensors – Your home is so smart, it knows you’re coming. Home sensors can open and close the door for you. They also work as part of your home security, for motion sensing when you’re away. They’re smart enough to work off of winks or waving and can be controlled from your smartphone or tablet.
  1. Garage systems – Many people use a button in their car to open the garage. The latest systems not only open the door when you want, but give you remote control from your smart device, allowing you to let people to enter when you are not home. It can also track how long the door has been open. Systems today also have motion sensors to protect those jetting through the door as it’s closing.

Secur-Tek can help you install a Control4 Home Automation System to help with these areas and more, including lighting, sound, and more. Contact us today to find out more.

5 Ways You’re Wasting Your Money on an Alarm System

26007659_s

You might be wasting your money on that home alarm system.

That might not sound like something a security company like Secur-Tek should say to potential customers. But yes, we’ll say that. Here is why: We believe in alarm systems as a large part of your home security. While we install high-quality alarm systems, we know that you are just as much a part of your home security as the alarm.

You might be wasting money on an alarm system if …

  1. You don’t set the alarm. About one in every 36 homes in the U.S. will be burglarized this year. According to the Bureau of Justice Statistics, financial losses from burglaries increased between 1994 and 2011. Alarm systems have been proven to decrease the dollar amount of items stolen. But only if you set the alarm.
  2. You don’t use the stickers or sign as a warning. Homes with alarms are less likely to be targets; those stickers and signs are a good way to deter them from even trying to enter your home.
  3. You don’t test the system. Our home security systems are high quality. But technology sometimes fails. Be sure to call us each month using your system so we can run a test and make sure everything is functioning properly.
  4. Your system isn’t monitored. You may have inherited a home alarm system that no longer has a contract for monitoring. Although the noise of an alarm may scare off those who enter your home, it’s vital that you have a company monitor those alarms so that a police officer will check for forced entry. Monitoring is also useful in case of a fire or carbon monoxide alarm.
  5. You leave windows open. Thirty percent of burglars entered a home through an unlocked door, window or other opening — no force necessary. Windows are a favorite, especially those left open in warmer months and obscured by bushes or buildings. Many lower-priced alarm systems do not activate if someone enters through an open window. If you don’t install glass-breaking alarms or alarms on the windows, be sure to at least close and lock your windows while you are not home.

Help us protect your home by keeping your security top of mind. That way your dollars — and your belongings — aren’t going out the window.

Don’t Become a Fire Statistic

According to the U.S. Fire Administration, the year 2011 brought 364,500 residential fires, which resulted in 2,450 deaths, and 85,400 non-residential fires, which resulted in 80 deaths. In 2012 there were 1,375,000 fires reported in the United States, which resulted in 2,855 civilian deaths, 16,500 civilian injuries, and $12.4 billion in property damage.

fireWhether at your home or your business, a fire can be devastating to your property, possessions and can possibly cause the loss of life. Clearly, fire is a force that should not be taken lightly but should be prevented as best as we can.

Deaths from residential fires in homes where there was an absence of smoke alarms or in which smoke alarms did not operate accounted for 60 percent of those deaths. The National Fire Protection Association says that the deaths occurring in homes without working smoke alarms “emphasizes the importance of taking personal responsibility when it comes to protecting yourself and your family from fire.”

What steps can you take to protect yourself, your family and your property?

Installing and making sure that smoke alarms are in working order could help save lives. As an added precaution, some home security monitoring companies offer fire detection services. These fire detection services monitor for the presence of smoke in the structure or for increased temperature. If either is detected, the local fire department is alerted.

Secur-Tek, a security and home automation company located in Apex NC, offers our own affordable fire detection system. The system includes manual pull stations that allow for the manual activation of the system, as well as supervised smoke detectors for additional protection.

In 2012, a fire department responded to a fire every 23 seconds, and one civilian injury was reported every 32 minutes while one civilian fire death occurred every 3 hours and 4 minutes.

Having a fire detection system in place could make a huge difference in your life; it could save lives.  It could make the difference between life and you and your family becoming a statistic.

Contact us today to find out how we can help.

Automation! 3 Ways to Simplify Home and Office with Secur-Tek

Control4When talking about home or business electronic systems, the terms integration or automation may not be especially familiar to everyone.  Secur-Tek of Apex, NC specializes in building system upgrades.  Whether it’s a home, office building or business, Secur-Tek can install and maintain everything from alarm systems to surround sound.  We can set up computer networking, optimize wireless capabilities throughout a building, and even install central vacuum systems to make it easier to keep every room clean and improve the air you breathe!  Technological upgrades are a way to improve the conveniences in any building, and Control 4 automation is the ultimate system upgrade!

What are the benefits of Control 4 automation?

Here are three examples of how automation can make home and office functions easier:

  • Operate appliances remotely from any room.  Turning functions on and off from anywhere in the room or building makes life so much easier.  For example, when having guests over, blinds can be lowered or raised, music can be changed easily and lights can be dimmed, all from the touch of a button on a tablet or cell phone.
  • Total control of electronic functions.  An easy to use application on a cell phone can keep tabs on all electronics.  Having control of the on/off functions of appliances is also energy efficient.  Knowing which appliances are running, and which are off, at all times will optimize the power bill.  This is also a great function to remotely monitor the functions of a Secur-Tek alarm system in a home or office!
  • No more remotes to keep up with!  When everything is synced to a tablet or cell phone app, worrying about finding the remote to the air conditioner is no more a chore!  All home and office functions are controlled by a single unit with a total automation configuration.

Considering these wonderful benefits, what home or business wouldn’t appreciate total electronic integration?  Secur-Tek can configure and maintain Control 4 automation for any size building, from apartments to businesses or office buildings.  Don’t be left in the dark ages!  Call or contact Secur-Tek today to learn more about how automation works, and get an assessment of the possibilities for your home or business!

Also, take a look at this video for a great example of how Control 4 automation can benefit a home!

Security & Home Automation