Frequently Asked Questions about Cellular Communicators

If you are interested in higher security, reliability, and the ease of controlling parts of your security system from your smartphone, a cellular communicator may be the right solution for you.

Secur-Tek, Inc. encourages our customers to use a dedicated cell communicator for the security system to communicate with the monitoring service.  With the addition of a cell communicator to your Vista or First Alert Security system, you gain the capability to remotely connect with your security system. The Total Connect App allows you to remotely arm or disarm your alarm system and receive event notifications using your smartphone or I-pad. 

Cell phone technology keeps advancing – you may have seen the ads talking about 5G phones and networks. With this latest update, wireless carriers are discontinuing support of 3G devices in 2022.

  • AT&T started the sunset of their 3G cellular network beginning on March 22, 2022, they are no longer operating.
  • Verizon has announced its 3G network will be upgraded by the end of 2022.

 

How does this affect Secur-Tek customers? 

All 3G cellular communicators will need to be replaced. Secur-Tek has been working with our existing customers to update their cell communicator from 3G to LTE technology since early 2020. All our cellular customers requiring the upgrade were mailed notifications. Additionally, when a customer calls in for service, Secur-Tek staff review the customer’s security features and recommend the communication upgrade be completed at the time of service. 

Not sure if you have a 3G cellular communicator?  Call our office at 919-387-1800. We can provide further information, and if needed, schedule this system upgrade.

 

Frequently asked questions about cellular communicators:

 

What is a cellular communicator?

A Cellular communicator is the device that contacts the central station monitoring service for security alarms, fire, and medical alerts. It functions much like a cell phone that is specifically dedicated to your security system by communicating via cellular network data channels. In essence, the cellular communicator installed on the Control Panel of your alarm system acts as a connection to the “outside world”. Cellular communicators are dedicated solely to the security system, so they are not shared with any other service.

 

What is the difference between a Wireless and Cellular Security System

 When you investigate purchasing or activating monitoring for a security system, you will hear the terms wireless and cellular used. So, what is the difference? 

  • Wireless refers to the wireless connection between the security system sensors and the control panel. Instead of wires, the connection is through radio waves.
  • Cellular refers to how the control panel communicates to your security monitoring company.

Cellular alarm monitoring requires that you have a cellular communicator in your security system and the technology offers significant advantages over landline-based systems:

  • Cellular communicators are more stable.
    • They are not affected by brief power outages
    • Cutting your phone line will NOT disable your alarm system
  • They enable remote access/interactive monitoring – A great advantage of cellular communication is the option to monitor your home or business remotely. With an app you can add to your monitoring, you will be able to arm/disarm and manage security alerts, and the status of your secured property, even while you’re away.

 

I’m thinking of dropping my landline. How would that affect my security system?

  • If you get rid of your landline, you will need a cellular communicator.
  • If you decide to change your home phone service you will need to reconnect your security system, which may require a service visit and a service charge from Secur-Tek, Inc.
  • Security system manufacturers do not recommend using VOIP (Voice over Internet Phone Service) phone carriers

 

If you have any questions concerning upgrading your system or cellular communicator, we urge you to please call our office at 919-387-1800 or contact us.

 

Thinking you’d like the added peace of mind that comes with having your system monitored, especially when you’re not there?  

Find out more about our monitoring service here.  

 

Secur-Tek, Inc. is locally owned and operated in Apex, NC, offering home and business security and monitoring. Secur-Tek also provides automation, audio, and central vacuum systems to customers in the Apex, Cary, Fuquay-Varina, Chapel Hill, Clayton, Garner, Holly Springs, Durham, Raleigh, Morrisville, and Pittsboro areas.

 

Carbon Monoxide in The Home — A Hidden Danger!

Carbon monoxide (CO) is harmful because it deprives the heart, brain, and other vital organs of oxygen. Large amounts of CO can overcome a person in minutes, causing them to lose consciousness and suffocate. Since CO has no odor, color, or taste, it cannot be detected by the senses. This means that dangerous concentrations of the gas can build up indoors and humans cannot detect the problem until they become ill. Furthermore, the early symptoms of CO poisoning are like the flu, which can cause victims to ignore the signs. The most common symptoms felt are headache, dizziness, weakness, upset stomach, vomiting, chest pain, and confusion.

Per the CDC, each year more than 400 Americans die from unintentional CO poisoning not linked to fires, more than 20,000 visit the emergency room, and more than 4,000 are hospitalized. 

 

What are the potential sources of CO in your home?

Homes with fuel-burning appliances or attached garages are more likely to have CO accumulation problems. Some common sources of CO are:

  • Clothes dryers
  • Water heaters
  • Furnaces
  • Fireplaces, both gas, and wood-burning
  • Gas stoves and ovens
  • Motor vehicles
  • Grills, generators, power tools, lawn equipment
  • Wood stoves
  • Tobacco smoke

When appliances and vents work properly and there is enough fresh air in your home to allow complete combustion, the trace amounts of CO remaining are safely vented outside your home. Problems occur when an appliance malfunctions. For example, a furnace heat exchanger cracks, vents clog, or debris blocks the chimney or flue.

What can you do to ensure the safety of your family, pets, and friends?

  • Install a CO alarm as recommended by the National Fire Prevention Association (NFPA). Install a battery-operated or a plugin alarm with battery back-up on every level of the home – including the basement. Consider buying a detector with a digital readout. This detector can tell you the highest level of CO concentration in your home. Check or replace the battery when you change the time on your clocks each spring and fall and replace your CO detector every five years.
  • Inspect the pilot lights on natural gas appliances to ensure that the flame is blue. When a flame is mostly yellow, it likely is producing CO.
  • When you buy gas equipment, buy only equipment carrying the seal of a national testing agency, such as Underwriters’ Laboratories, and have it serviced by a qualified technician each year.
  • Make sure your gas appliances are vented properly. Horizontal vent pipes for appliances, such as a water heater, should angle up slightly. This prevents CO from leaking even if the joints or pipes don’t fit tightly.
  • If you have a fireplace, have your chimney checked or cleaned every year. Chimneys can be partially blocked by debris and this can cause CO to build up inside your home.
  • Don’t use outdoor equipment inside – like chemical heaters, camp stoves, or charcoal grills.
  • Never use a generator inside your home, basement, or garage or less than 20 feet from any window, door, or vent.
  • Never leave a car running in a garage — even for a couple of minutes with the overhead garage door open.

Protecting your Family 24/7 —  Monitored CO detection

Adding a monitored CO detector outside the bedrooms ensures that the fire department will be called — even if everyone is asleep or drowsy due to the lack of oxygen. When notified of a CO leak, the fire department will react differently than if responding to a smoke alarm and the home will be searched for non-responsive individuals.

A Secur-Tek security system has a backup battery to maintain security and detection for 20-24 hours if fully charged during the event of a power failure. Your keypad will display when the battery needs to be replaced. For instructions on changing battery: Frequently Asked Questions about Home Security Systems (secur-tek.com)

Secur-Tek, Inc. gives you total confidence that your family is protected from CO poisoning 24/7, and we can also design, install, and monitor specialized monitoring systems to fit your specific needs.

Examples include:

  • Monitoring Children – If you have teenagers or children old enough to be home alone, remote access will allow you to be notified when they get home from school. You can use specialized security codes for each child as well as babysitters and view activity in the interior and exterior of your home for extra peace of mind.
  • Monitoring Elderly Parents – If you need to monitor an elderly parent, you can be notified when they get up out of bed, open the medicine cabinet or when there is no activity in the home.
  • Keeping an eye on Pets – Our technicians will put the cameras in places so you can check in on your pets. Temporary security codes for pet sitters will help give you greater peace of mind that your pet is doing okay.  
  • Detecting Water Leaks – When you are not home, even a slow leak can cause serious flooding and expensive damage.  Adding a water leak detector so you will be alerted if this happens can minimize the damage.  Our monitored smart system can even turn off a water shutoff to minimize damage.

Quality Monitoring

 For monitoring services, Secur-Tek partners with Affiliated Monitoring, a leader in the safety and security monitoring industry.

Affiliated Monitoring is certified by the following organizations:

  • CSAA Five Diamond Certified – The Monitoring Association Five Diamond Certificate signifies compliance and assurance that an alarm system has followed guidelines established by best-industry practice. The certificate recognizes best practices utilizing existing standards.
  • UL Listed — UL listed monitoring centers use the most up-to-date technologies.  UL is the trusted resource across the globe for product safety certification and compliance solutions. The UL Certificate is proof that Affiliated’s listed alarm systems meet the stringent standards of the UL.
  • IQ Certified – The IQ (Installation Quality) Certification Program gives consumers a way to identify alarm companies that are committed to providing them with high-quality security and life safety systems.

For more information, please call us at (919) 387-1800 or scroll down and use the form below.

Security & Home Automation